ShieldBY PLEASANTWORKS AIPleasantWorks AI
Explore Shield

HOW SHIELD WORKS

One clear path.
From concern to next step.

Monitor. Understand. Assign. Correct. Verify. The Shield design connects people and evidence so your team can see the concern, the responsible owner and the check needed to close the loop.

Business inquiries welcome · Shield services are in development · View current availability

01 / THE END-TO-END PRODUCT MAP

Monitor → Understand → Assign.
Correct → Verify.

  1. 01

    Agreed practice scope

    Map locations, source systems, owners, sensitive-data paths, permitted purposes and exclusions. Discovery creates candidate assets; it does not authorize work on them.

  2. 02

    Qualified sources and coverage

    Record each source’s expected signals, supported fields and delays. Track incomplete or stale visibility alongside findings.

  3. 03

    Validated security records

    Normalize supported events and retain source identity, dates and evidence links. Duplicate records should not create duplicate findings; conflicting payloads require review.

  4. 04

    Rules before optional AI

    Deterministic checks identify supported conditions and coverage gaps. Connect them into cases with their evidence. Model availability does not decide access or whether these checks run.

  5. 05

    Authorized context and human review

    Retrieve only permitted knowledge. Optional constrained AI may organize the facts and suggested checks; a person reviews missing evidence, alternative explanations and the next step.

  6. 06

    Assigned and authorized correction

    Name the practice lead, IT provider or specialist. Bind any change to its exact target, current authority, dependencies and recovery conditions.

  7. 07

    Fresh verification and owner reporting

    Check the source again, preserve unresolved work and reopen a returning issue. Report both the correction and the coverage limitations; feed reviewed lessons into the research process without reusing customer evidence by default.

02 / EVIDENCE, OWNERS & DEPENDENCIES

Connect the facts.
Keep uncertainty visible.

Connected evidence, not a pile of alerts
The case/evidence graph ties each concern to a practice, source, asset, observation, coverage stream, handler and next step. Similar names alone do not merge identities or establish causation.
Facts, interpretations and unknowns
A reported public link is a configuration observation—not proof someone viewed it. A recorded export is not by itself proof of unauthorized disclosure. Preserve each claim’s source and status.
A correction is not the end of the history
Fresh evidence can verify a changed condition; a later adverse observation can reopen the case. Accepted risk and unsupported visibility remain separate from a verified fix.

03 / WHAT A USEFUL REPORT SHOULD ANSWER

What changed?
What is still unresolved?

Coverage

Which agreed systems were checked, when the information was current and where visibility stopped.

Follow-through

Who accepted the next step, what was attempted and which correction was verified.

Effort and limits

What work your team and service providers performed, and what remains outside scope. No time-saved, accuracy or avoided-loss result has been established.

LOCAL ENGINEERING FOUNDATION

A connected prototype.
Not a connected customer practice.

Monitoring and evidence

The Go/PostgreSQL local pilot retains fictional cases, evidence and coverage gaps under practice/role scope checks.

Three source-to-case examples

Public patient-photo sharing, departed-worker access and an unapproved fictional intake destination have local cases, assigned next steps and fresh fixture verification.

Explore Pilot workflows

Knowledge and reporting

TypeScript references implement authorized knowledge retrieval, constrained routing, a persisted synthetic request lifecycle and generated owner/privacy reports. Live adapters and production acceptance remain separate.

YOUR NEXT STEP

Identify the weak points.
Plan the next step.

Tell us which systems your practice uses and what you want to protect. We’ll discuss the relevant scope, readiness and responsibilities before any work.

Discuss your practice’s security